Nexcubator

Features · Customers

One customer. One story. All of it.

An enquiry becomes a quote, the quote becomes the job, the job produces bills and problems, and a year later somebody has to decide whether to renew. Normally those five things live in four different apps and nobody can see the whole story. Here they are all the same customer.

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From first enquiry to renewal
Enquiry what they asked for ↓ nothing typed twice Quote scope, hours, price ↓ becomes the job The job the same scope ↓ keeps the quote Any problems raised and fixed ↓ sits on the customer Renewal all of it, in front of you ↓ and the history Everything a customer ever did stays on that one customer — so the renewal conversation starts informed. Normally each of those five lives in a different app, and nobody can see the whole story.
Nothing is rewritten from one stage to the next.

The quote becomes the job

Nobody retypes the scope, so the job you deliver is the one you priced. If it changes, the change is on the record and on the bill.

Everything on one timeline

Every quote, job, bill, problem and conversation sits against that customer, in order, whoever handled it.

Walk into renewals knowing

How the work actually went, what is still outstanding, what it earned. All in front of you before you pick up the phone.

The difference, in three places

What normally goes wrong, and what happens instead.

1

Turning a quote into a job

Today

Somebody retypes the scope into the project tool, and a detail quietly changes on the way.

Here

The quote becomes the job. Same scope, same numbers, no retyping.

2

Answering “how is this customer doing?”

Today

You ask three people and open four apps, and still only get part of the picture.

Here

One customer, one timeline. It is simply there.

3

Renewal comes round

Today

Nobody remembers how the job went. The conversation happens on impressions.

Here

Delivery, problems and profit are on the renewal before you open your mouth.

Start with whichever part hurts most

You do not have to move everything at once. Most people start with getting bills out.

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